# Enhancv Help Center

> Answers to frequently asked questions about your Enhancv account

## Getting started with your resume

- [Video Tutorial - How to use the Enhancv resume builder](https://help.enhancv.com/en/articles/2812295-video-tutorial-how-to-use-the-enhancv-resume-builder.md): Make a resume / CV that stands out in just minutes with the Enhancv resume builder
- [The blog that will kick start your self-discovery journey](https://help.enhancv.com/en/articles/1220078-the-blog-that-will-kick-start-your-self-discovery-journey.md): All you need to know about the Enhancv blog
- [How to rearrange the items in my section?](https://help.enhancv.com/en/articles/2871486-how-to-rearrange-the-items-in-my-section.md): Here you'll find out how to rearrange items in your sections. Rearrange entries.
- [What is included in the free version?](https://help.enhancv.com/en/articles/1208865-what-is-included-in-the-free-version.md): You get 7 days of free access to get a taste of our Pro features
- [Entries on your resume. What are they?](https://help.enhancv.com/en/articles/2808841-entries-on-your-resume-what-are-they.md): What entries are and how many you have with your plan?
- [How to edit the fields available on your resume](https://help.enhancv.com/en/articles/2804725-how-to-edit-the-fields-available-on-your-resume.md): Learn how to edit the fields on your resume
- [How to rearrange the sections on your resume](https://help.enhancv.com/en/articles/2804992-how-to-rearrange-the-sections-on-your-resume.md): Learn how to rearrange sections
- [What templates can I use?](https://help.enhancv.com/en/articles/2805124-what-templates-can-i-use.md): All you need to know about the resume templates included in your plan
- [How to format text using Bold, Italic, or Underline](https://help.enhancv.com/en/articles/3064116-how-to-format-text-using-bold-italic-or-underline.md): Learn how to highlight key information in your resume
- [How to upload a photo to your resume or hide the photo](https://help.enhancv.com/en/articles/2809420-how-to-upload-a-photo-to-your-resume-or-hide-the-photo.md): How to upload a photo onto your resume
- [How we save your resume progress while you work](https://help.enhancv.com/en/articles/1196303-how-we-save-your-resume-progress-while-you-work.md): How we save your progress for you while you focus on your resume.
- [How to adjust the dates on your resume](https://help.enhancv.com/en/articles/1220131-how-to-adjust-the-dates-on-your-resume.md): Learn how to edit the dates on your resume
- [How to adjust/edit the My Time Section's chart](https://help.enhancv.com/en/articles/2804516-how-to-adjust-edit-the-my-time-section-s-chart.md): Learn how to edit the My Time chart and how to edit the number of slices
- [I can't find my resume. What can I do?](https://help.enhancv.com/en/articles/1228150-i-can-t-find-my-resume-what-can-i-do.md): How to find a lost or deleted resume
- [Can I see a resume example?](https://help.enhancv.com/en/articles/2808014-can-i-see-a-resume-example.md): Resume examples are more effective than generic resume tips
- [How to add a new section to your resume in the new editor \(toolbox on top\)](https://help.enhancv.com/en/articles/14432262-how-to-add-a-new-section-to-your-resume-in-the-new-editor-toolbox-on-top.md): We're moving things around in the Enhancv editor
- [Understanding the Enhancv Pro Plans](https://help.enhancv.com/en/articles/1195346-understanding-the-enhancv-pro-plans.md): Learn about the Enhancv Pro Plans and what they include
- [How to identify and fix mistakes on your resume](https://help.enhancv.com/en/articles/2812225-how-to-identify-and-fix-mistakes-on-your-resume.md): How the Content Analyzer helps you to catch and resolve mistakes
- [How to Ask for Comments on your resume](https://help.enhancv.com/en/articles/1200161-how-to-ask-for-comments-on-your-resume.md): How to ask-for-comments on your resume, in real time.
- [How to add a website link \(hyperlink\) to your resume](https://help.enhancv.com/en/articles/1202561-how-to-add-a-website-link-hyperlink-to-your-resume.md): 4 ways to show links on your resume
- [Access Help & Customer Support within your account](https://help.enhancv.com/en/articles/2808152-access-help-customer-support-within-your-account.md): Help | Support | Getting Started | Guidelines | FAQ

## FAQ

- [How do I add multiple positions to the same company?](https://help.enhancv.com/en/articles/3435894-how-do-i-add-multiple-positions-to-the-same-company.md): Showing promotions: multiple positions in the same company
- [How to add page number or \(GDPR\) text to the footer of the resume](https://help.enhancv.com/en/articles/2871393-how-to-add-page-number-or-gdpr-text-to-the-footer-of-the-resume.md): Here you'll find how to add custom text to the bottom of your resume
- [How to create a cover letter?](https://help.enhancv.com/en/articles/2843742-how-to-create-a-cover-letter.md): Create your Cover Letter with Enhancv
- [How to change the email associated with my Enhancv account?](https://help.enhancv.com/en/articles/2843552-how-to-change-the-email-associated-with-my-enhancv-account.md): Here you'll find how to change your email in your account.
- [Pro Account: Where can I access my other resumes? Can I have more than one resume?](https://help.enhancv.com/en/articles/2808816-pro-account-where-can-i-access-my-other-resumes-can-i-have-more-than-one-resume.md): Where to find other saved resumes from within your account.
- [How do I know what plan I am on?](https://help.enhancv.com/en/articles/2808798-how-do-i-know-what-plan-i-am-on.md): Understand how to identify the plan you are on from within your account
- [What if I delete something on my resume and want it back?](https://help.enhancv.com/en/articles/2808779-what-if-i-delete-something-on-my-resume-and-want-it-back.md): How to save time by undoing or redoing text entered.
- [How do I add a profile photo to the compact template?](https://help.enhancv.com/en/articles/2808754-how-do-i-add-a-profile-photo-to-the-compact-template.md): Adding a profile photo to the compact template
- [Can I edit the title of a section?](https://help.enhancv.com/en/articles/2808733-can-i-edit-the-title-of-a-section.md): How to change the default section titles of your resume
- [What is the size of the Enhancv PDFs for printing? Do you support US Letter and A4?](https://help.enhancv.com/en/articles/2808732-what-is-the-size-of-the-enhancv-pdfs-for-printing-do-you-support-us-letter-and-a4.md): The Document format switch is located under Templates in the left sidebar.
- [Can I transfer my resume to another Enhancv account?](https://help.enhancv.com/en/articles/2808709-can-i-transfer-my-resume-to-another-enhancv-account.md): Transferring an old Enhancv resume to a new account
- [I'm not able to download my resume: What can I do?](https://help.enhancv.com/en/articles/2808704-i-m-not-able-to-download-my-resume-what-can-i-do.md): Steps to take before testing for connection issues
- [I forgot my password. How can I change it?](https://help.enhancv.com/en/articles/2808674-i-forgot-my-password-how-can-i-change-it.md): How to change the password
- [Can you rename your resume?](https://help.enhancv.com/en/articles/2808559-can-you-rename-your-resume.md): Rename the title of your resume taking this small step!
- [How do I scroll up and down on my Resume?](https://help.enhancv.com/en/articles/2808532-how-do-i-scroll-up-and-down-on-my-resume.md): How best to navigate from the top to the bottom of your resume within the resume editor
- [How can I add Books to my Resume?](https://help.enhancv.com/en/articles/2808470-how-can-i-add-books-to-my-resume.md): Adding your favorite books to your resume has never been easier
- [How to add a new section to my resume](https://help.enhancv.com/en/articles/2808219-how-to-add-a-new-section-to-my-resume.md): Adding a section to your Resume in the new editor
- [Enhancv Pros vs Other Formats & Services](https://help.enhancv.com/en/articles/2808197-enhancv-pros-vs-other-formats-services.md): The information you need to know you're in good hands.
- [How to create your resume in another language](https://help.enhancv.com/en/articles/2804484-how-to-create-your-resume-in-another-language.md): How to create Enhancv resumes in different languages
- [How to duplicate a resume/make a copy of my resume?](https://help.enhancv.com/en/articles/2800966-how-to-duplicate-a-resume-make-a-copy-of-my-resume.md): How to duplicate my resume? Make a new version of the current resume / cover letter.
- [How can I remove the Enhancv branding \(watermark\) from my resume?](https://help.enhancv.com/en/articles/2804413-how-can-i-remove-the-enhancv-branding-watermark-from-my-resume.md): How to remove the Enhancv branding from the footer of your resume
- [How can I resubscribe to a plan?](https://help.enhancv.com/en/articles/2794141-how-can-i-resubscribe-to-a-plan.md): How to sign back up to a subscription from your account and access your resume. Renew my plan.
- [How does Enhancv work on a tablet or mobile?](https://help.enhancv.com/en/articles/1245539-how-does-enhancv-work-on-a-tablet-or-mobile.md): Considerations when using Enhancv on a mobile or tablet.
- [Enhancv, PADDLE: What is this charge on my card?](https://help.enhancv.com/en/articles/2794059-enhancv-paddle-what-is-this-charge-on-my-card.md): Who are we and why you have a charge on your card from us?
- [How do I cancel my plan and stop future charges?](https://help.enhancv.com/en/articles/2794038-how-do-i-cancel-my-plan-and-stop-future-charges.md): Unsubscribing from our newsletter does not stop your payment plan. You will still receive notifications related to your plan while you have an active paid subscription for Enhancv Pro
- [How can I get a refund?](https://help.enhancv.com/en/articles/2792040-how-can-i-get-a-refund.md): The Quarterly and Semiannual plans are eligible for a partial pro-rated refund.
- [Why we use PDF as our format of choice](https://help.enhancv.com/en/articles/1245526-why-we-use-pdf-as-our-format-of-choice.md): The reasons we use PDF for downloading resumes
- [Can I reorder the positions/roles in the Experience section?](https://help.enhancv.com/en/articles/1444166-can-i-reorder-the-positions-roles-in-the-experience-section.md): Learn how to reorder the positions in the experience section of your resume.
- [How to apply a promo code](https://help.enhancv.com/en/articles/1245508-how-to-apply-a-promo-code.md): Discounts & promo codes
- [How much do I save by upgrading to a Pro Semiannual plan?](https://help.enhancv.com/en/articles/1245501-how-much-do-i-save-by-upgrading-to-a-pro-semiannual-plan.md): For up to date rates, please check our Pricing page.
- [How much do I save by upgrading to a Pro Quarterly plan?](https://help.enhancv.com/en/articles/1245494-how-much-do-i-save-by-upgrading-to-a-pro-quarterly-plan.md): For up to date rates, please check our Pricing page.
- [Is my Enhancv resume compatible with Applicant Tracking Systems?](https://help.enhancv.com/en/articles/1353815-is-my-enhancv-resume-compatible-with-applicant-tracking-systems.md)

## Managing your account

- [How to change my card details](https://help.enhancv.com/en/articles/2942608-how-to-change-my-card-details.md): Here you can find how to update the card details or the payment information
- [How to upgrade your account](https://help.enhancv.com/en/articles/2812281-how-to-upgrade-your-account.md): How to upgrade your account from any plan
- [Can I see when my subscription expires?](https://help.enhancv.com/en/articles/2804188-can-i-see-when-my-subscription-expires.md): Where to find when your plan will end after cancellation
- [Can I access my resume after cancellation?](https://help.enhancv.com/en/articles/2805026-can-i-access-my-resume-after-cancellation.md): Learn what access you have once you've cancelled
- [My payment failed. What now?](https://help.enhancv.com/en/articles/2804444-my-payment-failed-what-now.md): Try these troubleshooting steps to help resolve your failed payment
- [The Checkout page is not loading and I can't enter my payment details](https://help.enhancv.com/en/articles/13515020-the-checkout-page-is-not-loading-and-i-can-t-enter-my-payment-details.md): When the payment page keeps loading and you can't continue with the payment
- [What to do if the website is not loading: clear your cache, cookies and site data for app.enhancv.com](https://help.enhancv.com/en/articles/13515325-what-to-do-if-the-website-is-not-loading-clear-your-cache-cookies-and-site-data-for-app-enhancv-com.md): If a normal refresh doesn't work, please follow the instructions below to clear any persistent cache in your browser
- [The Enhancv Career Counseling Service has been Discontinued](https://help.enhancv.com/en/articles/13633387-the-enhancv-career-counseling-service-has-been-discontinued.md): We remain committed to helping you succeed in your job search through our resume builder, CV tools, and career resources available on our platform

## Enhancv for Bootcamps

- [How to invite students to Enhancv](https://help.enhancv.com/en/articles/7152242-how-to-invite-students-to-enhancv.md): Wondering how to provide Enhancv for free to your students? Here's how to invite them to Enhancv
- [What happens after I invite a student to Enhancv?](https://help.enhancv.com/en/articles/7177684-what-happens-after-i-invite-a-student-to-enhancv.md)
- [How to track activity on students' resumes](https://help.enhancv.com/en/articles/7177605-how-to-track-activity-on-students-resumes.md)
- [How to download students' resumes or leave comments on them](https://help.enhancv.com/en/articles/7177560-how-to-download-students-resumes-or-leave-comments-on-them.md)
- [How to create a cohort](https://help.enhancv.com/en/articles/7044641-how-to-create-a-cohort.md)

## Enhancv for Business

- [What is the difference between Enhancv Pro and Enhancv Business](https://help.enhancv.com/en/articles/11588544-what-is-the-difference-between-enhancv-pro-and-enhancv-business.md): Main benefits of the Enhancv Business plan and what you are getting on top of the regular Pro plans
- [How to create your first custom template](https://help.enhancv.com/en/articles/11588565-how-to-create-your-first-custom-template.md): Create and save a custom template structure you can reuse every time you import an existing document. Format once, then just import.
- [How to create your custom branding](https://help.enhancv.com/en/articles/11588605-how-to-create-your-custom-branding.md): Do you want to add your logo to the template you created? This guide will show you how to do that with Enhancv Business.