Steps to resolve

  • First, make sure that you've entered the card number, CCV, and expiration date correctly. 
  • The name and address under billing should be the same as the cardholder. This is for fraud-detection purposes.

Sometimes transactions are declined by our payment processor for no concrete reason. 

When a transaction is declined you can attempt the following actions:

  1. Clear your browser cookies and refresh the page a couple of times
  2. Double-check your card info once you enter it on our website
  3. Check with your bank if there is an issue with your card
  4. Attempt to use a different card or PayPal

For any other queries, make sure to check out our help center.

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